For the first invoice for a license, the payment terms are 30 days.
Renewal invoices are required to be paid prior to the renewal date. The invoice is sent nine (9) weeks prior to the renewal date. For example, if the license renews on 1 January, the first invoice would be sent on 30 October of the preceding year, and we require payment prior to 1 January. As electronic payments can take a few days to process it is generally advisable to allow for this, rather than to put through a payment on day immediately prior to expiration.
What happens if an invoice is not paid by the due date
You will not be able to access your Displayr documents if payment is not received on time. However, Support is able to arrange for extensions, provided that these requests are received prior to the due date, and either:
- You send through documentation demonstrating that a payment has been made.
- You describe the special circumstances that have prevented payment.
If the request is received on or after the due date the software will be automatically deactivated.