From time-to-time you may receive invoice follow-ups from our systems, even after you've submitted payment to us for your licenses. If this is the case, usually it means that the payment hasn't yet reached us, or that we haven't been able to reconcile the payment with your invoice.
Please contact us on email@example.com and send along the following details to speed things up:
- Your bank's reference number for the transfer.
- The date that the payment was made.
- Your company name as it appears in your bank transfers (this is often very different from your company's actual name).
- The account number that you transferred the money into (sometimes companies' accounts departments transfer funds into accounts other than the account shown on our invoice).