If you have received a link to a dashboard from your supplier, and you believe the data on the dashboard is wrong, out-of-date, or you do not know how to interpret it, please contact your supplier who provided the dashboard.
If you have a Displayr license and need help, you can:
- Use the AI-based Chat - a Chat panel is located in the center of your Displayr document upon initial creation, otherwise, it shifts to the right side once you have a page in your document. The Chat agent can answer questions about how to do things within Displayr as well as guide you through actions to create your report. Note that the Chat cannot access your document, so it cannot review data formats or create/modify things. It can currently only view picture attachments and cannot read data files.
- Ask our Displayr AI Assistant - to chat with our AI Assistant, click the chatbot icon
on the bottom right of the screen from your Documents page or Account Settings. This chatbot is trained on our Help Center documentation and is available to answer questions on how to use the software. Note that the chatbot cannot access your document, so it cannot review data formats or create/modify things. It can currently also only view picture attachments and cannot read data files.
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Use the Search menus box at the top of the Displayr screen:
If you are trying to find a feature or setting, the search box will search all menus for keywords. The menus for the particular feature/setting will be highlighted in yellow for you to click through.
- Click the Help
icon - the Help menu in the toolbar allows you to search the Help Center documentation or click Contact support to fill in a help form and send it to our Support team directly. You are also able to see any open support tickets via Help > My recent issues.
- Send support an email - please contact support directly and follow the instructions in Obtaining More Information for Support in order to send over the information needed to help them solve your query quickly. If you get a so-called Hardship error (a box that states to contact support if the error is causing hardship), also include what actions you were taking at the time the error occurred in the email, as well as the technical details bit at the bottom with the unique codes that look like "Technical details: rum=6d5317d3896a16; trace=58dd1e122fe3".
If you would like to request a new feature or functionality, you can do so directly via our feature request system, Canny. You can search to see if the feature has been requested before, and if so, vote on it, or create a new request from scratch. Just go to https://displayr.canny.io/displayr.