How to Troubleshoot When Displayr Won't Load

In very rare circumstances, you may experience difficulty connecting to Displayr. There are several things you can check to help narrow down where the problem might be.

Check Displayr's Status

To check if Displayr is experiencing any issues, go to Displayr's Status Page. This will tell you if Displayr is currently up and running.

You can also SUBSCRIBE TO UPDATES from this page to get notifications of issues as they happen and stay informed about updates. Scheduled maintenance updates are also announced here. Click the blue button and enter your email to subscribe.

Note that releases can happen multiple times a week during Australian business hours and will not be announced in advance.

Check your Internet Connection

Can you access other websites? Try loading a website you don't often visit (or never visit) to ensure you don't load a website that may be cached on your computer. If this works, continue reading the next section; otherwise, you will likely have an issue with your internet connection. If you work in an office environment or have a system set up by your company, in all the cases below, you may want to consult with your IT team. To narrow down the issue, you can try the following:

• If your internet connection doesn't work but works for other people using the same connection, it may be a computer-specific issue (see section below).
• Try a different connection, e.g., tether your computer to your phone to see if that works, or visit a location with free Wi-Fi. 
  • If that works, then investigate your main connection in more detail. A good place to start is to run your computer's network diagnostics.
  • If different connections also do not work, your area may have a larger network issue. It could also be an issue with your computer (see below).

Check your Computer and Browser

If you can access other websites but not Displayr, or if one of the above steps suggests potential computer issues, then you can try the following:

• Do the classic IT solution: save all your work, close down all your apps, switch your computer off, and then on again. This clears out the memory, resets applications, and can often solve many issues (hence why it's the classic solution!).
• Remove all browser plug-ins you have running. In rare circumstances, they can interfere with the ability of some websites to load.
• Update your web browser to the latest version. Displayr stays up-to-date, and your browser could be out of date. You can also try a different web browser, e.g., Firefox or Opera.
• In some circumstances, IT departments roll out changes to systems that prevent access to some websites. They may unknowingly have blocked Displayr, so check with your IT team if the above suggestions don't work.

Contact Displayr Support

Unplanned Displayr downtime happens extremely rarely, but you may be the first to discover it. If the above steps do not resolve the issue, contact support@displayr.com and let us know exactly which steps you've already tried.