In very rare circumstances, you may experience difficulty connecting to Displayr. There are several things you can check to help narrow down where the problem might be.
Check Displayr's Status
To check if Displayr is experiencing any issues, go to Displayr's Status Page. This will tell you if Displayr is currently up and running.
You can also SUBSCRIBE TO UPDATES from this page to get notifications of issues as they happen and stay informed about updates. Scheduled maintenance updates are also announced here. Click the blue button and enter your email to subscribe.
Note that releases can happen multiple times a week during Australian business hours and will not be announced in advance.
Check your Internet Connection
Can you access other websites? Try loading a website that you don't often visit (or never visit) in order to make sure you don't load a website that may be cached on your computer. If this works, continue reading the next section, otherwise, you likely have an issue with your internet connection. If you work in an office environment or have a system set up by your company, in all the below cases, you may want to consult with your IT team. To narrow down the issue, you can try the following:
- If your internet connection doesn't work, but it works for other people using the same connection, then it may be a computer-specific issue (see section below).
- Try a different connection, e.g., tether your computer to your phone and see if that works, or visit a location with free wifi.
- If that works, then investigate your main connection in more detail. A good place to start is to run your computer's network diagnostics.
- If different connections also do not work, it may be a larger network issue in your area. It could also be an issue with your computer (see below).
Check your Computer and Browser
If you can access other websites but not Displayr, or if one of the above steps suggests potential computer issues, then you can try the following:
- Do the classic IT solution: save all your work, close down all your apps, switch your computer off, and then on again. This clears out the memory, resets applications, and can often solve many issues (hence why it's the classic solution!).
- Remove all browser plug-ins you have running. These can, in rare circumstances, interfere with some websites' ability to load.
- Update your web browser to the latest version. Displayr stays up-to-date and it could happen that your browser is out-of-date. You can also try a different web browser, e.g., Firefox or Opera.
- In some circumstances, IT departments roll out changes to systems that prevent access to some websites. They may unknowingly have blocked Displayr, so check with your IT team if the above suggestions don't work.
Contact Displayr Support
Unplanned Displayr downtime happens extremely rarely, but you may be the first to discover it. If the above steps do not resolve the issue, contact support@displayr.com and let us know exactly which steps you've already tried.