UPCOMING WEBINAR: From Thousands of Tables To One Clear Story: using AI in survey analysis If you're having trouble uploading larger files to Displayr, either from your Documents page, as a Data Source in a new document, or to the Displayr Cloud Drive, your computer's anti-virus program or firewall may be the cause. Please note that depending on the setup of your computer, you may need to work with your IT team to make these changes.
Follow these steps to isolate the problem:
- Try a different internet connection - this helps to isolate the ISP/internet connection as a variable.
- Try a different work computer - this helps to isolate hardware issues.
- Try a personal computer - this helps to isolate your work computer's IT setup (anti-virus, etc.).
Check for any Internet security software that is installed on your computer but not installed on a colleague’s computer, where file uploads work.
If these steps don't help, contact support@displayr.com with the results of the following steps:
1. Attempt an upload of a different file type, such as an image file.
- Edit any Displayr document and upload an image file from your computer, using Image
> Browse your computer in the toolbar.
- When you contact our support team, let us know if this was successful or not, and if not, what error message you saw.
2. Generate a “HAR file” and email it to us. A HAR file contains detailed diagnostic information on the network issue.
- Follow these instructions here: Generating a HAR File for Troubleshooting.
- During step 7, “Reproduce the issue that you were experiencing before […]”, please attempt to upload a File to Displayr that typically fails to upload.
- Attach the HAR file to your email and send it to our support team.