How to Compute the Net Promoter Score

Requirements

• Familiarity with the Structure and Value Attributes of Variable Sets.
• A data set containing standard Net Promoter Score data (i.e., ordinal data on a 0-10 scale where 0 is not all likely to recommend and 10 is extremely likely to recommend). 

Method 1 - automatic recoding

1. Hover over the variable set containing the likelihood to recommend data from the Data Sets tree until a + appears.
2. Click the + and go to Ready-Made New Variables > Recode Net Promoter Score (NPS) Variable(s). This will create a new variable set with recoded data.
3. Drag the new variable set onto the page to create a summary table of the average of each variable, which is the NPS.

Method 2 - manual recoding

1. Select the variable set containing the likelihood to recommend data from the Data Sets tree.
2. From the object inspector on the right, go to Properties > DATA VALUES and click on the Values button.
3. Change the entries in the Value column as follows, and press OK.
   • 0-6: change to -100
   • 7-8: change to 0
   • 9-10: change to 100
4. Click OK.
5. Change the Structure to Numeric or Numeric - Multi. This will cause the table to show the Average, which gives us the NPS.

Next

How to Recode Net Promoter Score (NPS) Variable(s)